HTS WARRANTY POLICY
HTS — Hawk Torqueflite Specialties, LLC Warranty Registration
Note: All parts only orders have a 90 day defective parts warranty
HTS ultimate duty transmissions with SunCoast torque converters, are warranted to be free from defects in material and workmanship to the original purchaser for a period of 2 years/24 months or 50,000 miles. This warranty shall terminate at the 2 year anniversary date from the time of the original invoice. HTS improved stock transmissions have a 12 month or 12,000 mile warranty.
HTS liability under this warranty is limited to repair or replacement at its option, subject to the provisions set forth herein, of any parts which upon examination by HTS are found to be defective. HTS reserves the right to determine the course of action in regard to repair and/or replacement of any and all warrantable products and/or services. Any part submitted for warranty consideration must be returned to HTS. Prepaid shipping accompanied with a copy of proof of purchase (invoice), a description of the concern, and service history. Repaired or replaced products will be returned to the customer freight collect. All warranted parts that have been replaced become sole property of HTS, LLC.
Any labor cost incurred, including shipping charges will be the responsibility
of the customer. HTS will not pay for fluid and/or filters, broken shafts, or
NOTE: NO CASH REFUNDS!
NOTE: ALL CORE CHARGES ARE CHARGED WHEN THEY ARE NOT SENT BACK
WITHIN THE 30 DAYS ALLOWED
This warranty shall not apply to any product that has been improperly installed, damaged as a result of accident or neglect, improperly repaired or altered by the owner or his agent/tech (taken apart), or abused resulting in broken, fractured, or sheared shafts and/or gears. This warranty shall not apply to any products damaged due to low fluid conditions, any competitive use (IE: sled pulling or drag racing) or commercial applications, towing weights in excess of manufacturer’s GCWR. HTS will NOT warranty broken, fractured or sheared shafts or cases
HTS will not be liable for towing charges, travel/lodging expense or any other claims including claims for special, indirect, or consequential damages that any arise under the provision of this warranty.Warranty Form